July 2, 2009

iPhone (OS 3.0) Camera Disappeared

So you have your new iPhone®, sync it up to your corporate Exchange® server, and go on your merry way. Later that day, you go to take a picture of that adorable pose your daughter is in. “Ha!” you think, “The iPhone has a great camera for times just like this!” You smile as you pull your sleek little device out. Your smile quickly fades as you frantically search in vain for the camera app. You flip violently through the pages of apps, and finally succumb to your stupidity, and search for camera in spotlight. No Go. Your daughter is long gone, and you’re still there trying to figure out what is wrong. You go through every setting, making sure the restrictions are off in the settings panel. Yep, all’s good there… Hmm. As a last ditch effort, you get on the phone, and call your IT manager, asking if there is anything that he knows of to make a camera disappear in your iPhone.
“Oh, yeah,” he says. “I didn’t check the box to allow your camera in Exchange. I’ll be right on that.” “Nice,” you think silently.

Ok, so nice story. But you want to know how to get your camera back. Here’s the lowdown:
I found a solution to the problem.

Exchange 2007 has active sync policies. One of the options is to disallow the camera.

To resolve the problem do the following.

  1. Open Exchange Management Console
  2. Click “Organization Configuration”
  3. Click “Client Access”
  4. On the right you should see your active sync policies. Right click the policy and chose “Properties”
  5. Click the “Device” tab
  6. Check “Allow camera”

You should be all set. For those of you who are NOT connected to an Exchange server, check the restrictions pane under Settings > General > Restrictions

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